Kathy Smith DVD’s Return Policy Kathy Smith DVD’s may be returned within 30 days from the date of invoice for a full refund (excluding shipping charges and any applicable restocking fees). DVD’s MUST BE UNOPENED. Please email customerservice@kathysmith.com for a return authorization number, and follow the return instructions located on back of the packing slip received with your order. A copy of the packing slip must accompany all returns. We reserve the right to not accept returns that are in poor condition, do not have a return authorization number, or are not accompanied by a packing slip. All refunds for products on KathySmith.com will be issued by Kathy Smith Lifestyles, Inc.