Refund policy

Kathy Smith DVD’s Return Policy Kathy Smith DVD’s may be returned within 30 days from the date of invoice for a full refund (excluding shipping charges and any applicable restocking fees).

DVD’s MUST BE UNOPENED OR DEFECTIVE.

Please email customerservice@kathysmith.com with a refund request, and include your order number.

A copy of the packing slip must accompany all returns.

We reserve the right to not accept returns that are in poor condition, do not have a return authorization number, or are not accompanied by a packing slip.

All refunds for products on KathySmith.com will be issued by Kathy Smith Lifestyles, Inc.